Policy and Procedures

We’re here to ensure everyone enjoys a safe and memorable experience. Please respect all posted signs, lifeguard directions, and staff requests. Failure to comply with resort rules may result in removal from the premises without refund.

Waterpark Rules & Guest Guidelines

Welcome to Adventure—Safely

We’re thrilled to have you join us at the Pecan Valley Resort Waterpark, where desert sunshine meets wave-riding fun. To help every guest enjoy a safe, comfortable, and adventure-filled day, we’ve outlined a few helpful guidelines. Whether you’re floating down the lazy river, catching waves on our surf machine, or relaxing poolside with a view of red rock canyons, our goal is to keep the good vibes flowing.

Have a question? Visit Guest Services near the main entrance—we’re happy to help.

What’s Not Allowed (For Everyone’s Safety)

Please leave the following items at home or in your vehicle:

• Lawn chairs, beach umbrellas, or tents
• Glass containers of any kind
• Firearms, knives, fireworks, or weapons
• Drones or aerial devices
• Markers, spray paint, or graffiti tools
• Inflatable loungers, overly large pool toys, water wings, or water guns
• Self-propelled vehicles (bikes, scooters, skateboards, rollerblades, etc.)
• Clothing or accessories with sharp edges, spikes, or offensive imagery

Waiver Requirement

A signed liability waiver is required. Parents or guardians must sign on behalf of minors (under 18). Once completed, your waiver is valid for one year. Guests receive a wristband or stamp at check-in once the waiver is confirmed.

Complete your waiver online ahead of time for faster check-in.

Ticketing & Payment Information

All ticket purchases are final and non-refundable. We accept Visa, MasterCard, and American Express with valid photo ID throughout the park.

Food & Beverage Policy

We offer a variety of food and beverage options within the park. From full meals at our restaurant to snacks and drinks at kiosks, everything you need is here.

To ensure safety and comfort:

• No glass containers or outside alcohol are permitted.
• Grills, BBQs, and open flames are not allowed.
• Smaller coolers containing sealed water bottles and small snacks are permitted

Please note: While we strive to accommodate food sensitivities, we cannot guarantee allergen-free options.

Alcohol Policy

Guests must be 21 or older to purchase or consume alcoholic beverages. Valid ID is required.

• Alcohol is not permitted on the pool deck area, island cabanas, rides or in water attractions.
• Outside alcohol is strictly prohibited.
• Alcohol must be purchased on-site and consumed only in designated areas. All alcohol sales and consumption must stay within Utah state laws.

·         Failure to follow said rules will result in removal without refund from the park.

Dress Code & Swimwear Guidelines

To ensure safety and maintain a family-friendly environment:

• Proper swimwear is required on all attractions.
• Denim, riveted shorts, belts, and metal-adorned clothing are prohibited on water slides.
• No footwear is allowed on water slides; water socks are permitted in select areas.
• Large jewelry and loose accessories must be removed before using attractions.
• Clothing with offensive graphics, gang insignia, or vulgar language is not allowed.
• All Jewelry must be removed to ride the surf machine

Children & Supervision

For a safe and enjoyable experience:

• Children under 15 must be accompanied by an adult (18+).
• Small children must remain within arm’s reach of a supervising adult.
• Unaccompanied minors may be denied entry or asked to leave.
• Parents/guardians are responsible for their children’s behavior and safety.

Accessibility & Guest Assistance

We offer accessible wheelchair paths to several attractions, including the Lazy River and Wave Pool. Some high-adventure activities may have physical requirements for safety.

Need assistance? Visit Guest Services for help or additional information.

Lost & Found

Lost items are collected daily and held at Guest Services near the entrance. We will do our best to help recover lost belongings, but Pecan Valley Resort is not responsible for lost or stolen items.

Ride Access & Safety

Some attractions may require climbing stairs or meeting minimum height and weight requirements.

Service Animals

Trained ADA service animals are welcome but may not enter water attractions or rides. Animals must remain leashed, well-behaved, and attended at all times. Do not leave pets in vehicles—authorities may be contacted.

Life Jackets

We provide complimentary life jackets throughout the park.

• All guests’ non-swimmers are strongly encouraged to wear one.
• Only U.S. Coast Guard-approved flotation devices are allowed. Floaties and inflatable toys are not permitted.

Rainy Day Policy

Southern Utah enjoys abundant sunshine, but inclement weather may occasionally cause temporary closures.

• Attractions may close during lightning or severe weather.
• If all attractions are closed for more than 2 hours, guests may request a rain check (same-day ticket required).
• Rain checks are not available within 1 hour of the park’s posted closing time.
• Refunds are not issued due to weather.

Smoking & Vaping

For everyone’s comfort, no smoking and vaping are allowed in the park.

Line Etiquette

Please help us keep wait times fair and enjoyable:

• No line jumping, seat-saving, or cutting in line.